It is the responsibility of the consignee to inspect incoming shipments before and during unloading for possible transit damage. When damage is noted, the driver (in the case of truck delivery) must be present to participate in the inspection and to witness the problem. In the case of rail delivery, a representative of the railway must be requested to inspect the shipment. Photos of damage must be fowarded to the Tembec Paperboard Group Claims Analyst.

When the Tembec Paperboard Group’s products are damaged in transit through carrier negligence or mishandling, the Tembec Paperboard Group will assume the responsibility for filing damage/loss if the following requirements are met:

1.	The carrier must be a Tembec Paperboard Group carrier. Customer specified carriers are excluded from this policy.
2.	The total value of this shipment must be over $100.
3.	The customer or his agent must inspect and clearly document the loss or damage upon delivery of shipment, including photo documentation.
4.	The customer or his agent must notify the Tembec Paperboard Group’s Claims Analyst of their intent to claim within 15 days of receipt of the damaged product.
5.	The customer or his agent must file a written claim with the Tembec Paperboard Group’s Claims Analyst as soon as possible, but no later than 30 days of receipt of the damaged product.
6.	The customer must furnish a delivery receipt or carrier inspection report identifying specific damage/loss along with photos.

If damage is evident upon opening the trailer/container, the delivery receipt should be noted and signed by both the receiving party and the carrier. The receiver should then notify the carrier’s agent and request an inspection. The Tembec Paperboard Group may be requested to provide assistance in assessing damages. Visible damages must be reported immediately and the delivery receipt noted, identifying specific damages and possible reasons (if known). Photographs of the damages should be forwarded to the Tembec Paperboard Group’s Claims Analyst. Failure to do so constitutes a clear receipt to the carrier and negates the opportunity to claim.

Collection of evidence is critical for expedient settlement. When damage is discovered, note the location of the damaged goods by position within the trailer, container or rail car. Photograph all loads.

Carefully inspect all goods upon receipt of shipments. If damage is first discovered upon unwrapping the goods, report the damage immediately to the Tembec Paperboard Group’s Claims Analyst within 15 days of receipt of the damaged goods. The damaged goods must be made available for carrier or Tembec Paperboard Group’s Technical Representative inspection.

If the carrier waives his right to inspect a shipment, the time, date and name of the representative waiving inspection must be noted on the bill of lading.

Shortages or discrepancies must be reported immediately and the delivery receipt noted. Failure to do so constitutes a clear delivery receipt to the carrier and negates the opportunity to claim.

The inspection report (rail) or delivery receipt (truck) must be accurate. If you do not agree with the information on the report or receipt, do not sign without noting an exception.

All claims must be filed with the Tembec Paperboard Group’s Claims Analyst. A delivery receipt (truck) or inspection report (rail) signed by the carrier’s representative must accompany the Claim notice. A shipping manifest highlighting the damaged roll, skid or carton numbers must be included.

Damaged goods should not be disposed of unless authorized by the Tembec Paperboard Group.