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| 7.1 |
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Written Confirmation of Orders Required |
| 7.2 |
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Orders Without Final Specifications/Latest Date of Change |
| 7.3 |
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Restrictions on Changes |
| 7.4 |
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Order Delivery Dates |
| 7.5 |
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Mill Inventory |
| 7.6 |
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Cutoff Time for Stock Items |
| 7.7 |
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Trade Tolerances for Overruns and Underruns |
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All inquiries and purchase orders should be addressed to:
Tembec Paperboard Group
800 René-Lévesque Blvd. West, Suite 1050
Montreal, Quebec, Canada
H3B 1X9
Tel: 1 800 411-7011
Fax: 514 871-9125
www.kallimapaper.com |
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| 7.1 |
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Written Confirmation of Orders Required |
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Order specifications given verbally must be confirmed by written purchase order sent via fax or email to the Tembec Paperboard Group’s Inside Sales Department prior to production. The Tembec Paperboard Group reserves the right to refuse any claims resulting from failure to meet specifications that have not been confirmed by written purchase order by the customer.
The selection of the proper grade to meet end-use requirements is the responsibility of the customer. Tembec paperboard group assumes no obligation or liability for losses, damages, liability, cost and expenses arising out of or related to such end-use requirements. |
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| 7.2 |
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Orders Without Final Specifications/Latest Date of Change |
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Orders are considered firm as entered. The Tembec Paperboard Group will make every effort to accommodate changes in specifications, but will not guarantee the same delivery date.
The Tembec Paperboard Group will quote delivery dates with a latest date of change that is 2 weeks prior to the manufacturing run. |
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| 7.3 |
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Restrictions on Changes |
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Changes or cancellations to orders cannot be accepted once the manufacturing process has begun.
Order changes or cancellations must be confirmed by written purchase order.
Provided the order specifications remain the same, the quantity may be increased if manufacture of the order has not begun and the customer can accept shipment delay until machine time is open to manufacture the entire order at one time. Quantity increases may be refused in cases where the customer cannot wait for open machine time. |
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| 7.4 |
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Order Delivery Dates |
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Quotations (price and delivery) are valid for 24 hours. If an order is not placed within 24 hours of quotation, a new price or delivery date must be requested. |
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| 7.5 |
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Mill Inventory |
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Inventory items can be reserved with a purchase order until 5 p.m. Eastern Standard Time the same day. |
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| 7.6 |
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Cutoff Time for Stock Items |
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Orders for stock items (roll, skids, cartons) entered before 12:00 p.m. Eastern Standard Time can generally be shipped within 48 hours. |
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| 7.7 |
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Trade Tolerances for Overruns and Underruns |
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Quantities shipped will be kept as close as possible to those ordered, subject to the following variations:
Order Line Item* (lb.) |
Trade Tolerances |
0 – 4,999 |
± 20% |
5,000 – 9,999 |
± 10% |
10,000 – 39,999 |
± 5% |
Over 40,000 |
± 3% |
| * Order Line Item = 1 grade, 1 caliper, 1 size |
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